911 Operator resigns after telling caller to ‘deal with it’

You expect when you call emergency services that you are going to be dealt with urgently and professionally. That sadly did not happen in this instance.

Matthew Sanchez, a fire firefighter who was working at an Albuquerque, New Mexico 911 call centre has resigned almost a month after hanging up on a frantic caller who was dealing with a man who had just been shot. The Guardian reports

The shooting happened as about 10 teenagers had gathered at a house in a south-eastern neighborhood of the city, around 10pm on 26 June. Police estimated that suspects shot five times at the house, one of which hit 17-year-old Jaydon Chavez-Silver, a senior at Manzano high school. Chavez-Silver later died from the gunshot.

The woman who called the city’s 911 dispatch center told Sanchez she was administering CPR as she spoke to him, but that Chavez-Silver looked like he was dying.

“I’m doing CPR as we speak, I’m keeping him alive!” the caller said.

“OK, is he not breathing?” Sanchez asked.

“Barely … [inaudible] Stay with him! Stay with him, good job. Just stay with me, OK? OK, there you go, good job, Jaydon,” the caller said, speaking to the teen.

“Is he breathing?” Sanchez asked again.

“He’s barely breathing. How many times do I have to fucking tell you?”

“OK you know what, ma’am? You can deal with it yourself. I’m not going to deal with this, OK?” Sanchez said.

Listen to the audio of the 911 call below:


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